Legal
Refund Policy
Last updated: October 7, 2026
We want every order to make you smile. If something isn't right, here's how cancellations, returns and refunds work.
1. Cancelling before dispatch
You can cancel any order free of charge until it has been dispatched. Email [email protected] with your order number (e.g. SL-XXXXXXXX). Any payment is refunded in full.
2. 14-day right of withdrawal
If you are a consumer in the EU or UK, you may withdraw from the contract within 14 days of receiving your parcel without giving a reason, for items that are unopened and in their original sealed packaging. Tell us by email within that period, then return the items within 14 days.
3. Items that cannot be returned
- Food products whose seal or packaging has been opened, for health and hygiene reasons.
- Products that spoil quickly or have passed their best-before date after delivery.
- Gift boxes personalised at your request.
4. Damaged, melted or incorrect items
If your order arrives damaged, melted, incomplete or incorrect, email us within 48 hours of delivery with your order number and a photo. We will send a replacement or a full refund, including shipping — you won't need to return the item.
5. Return shipping
For withdrawals without a fault, return shipping costs are paid by you. For faulty or incorrect items, we cover all costs.
6. How refunds are paid
Refunds are issued to the original payment method, in the currency of the order, within 14 days of receiving your withdrawal notice (we may wait until the returned items arrive). Cash on Delivery orders are refunded by bank transfer.
7. Contact
[email protected] · +34 968 64 09 22
Questions about this policy?
Fini Golosinas España SL · CTRA DE MADRID Km 380, 30500 Molina de Segura, Spain
[email protected] · +34 968 64 09 22
Registro Mercantil B73822926 · fini-golosinas.com