Legal

Privacy Policy

Last updated: October 7, 2026

This policy explains how Fini Golosinas España SL ("Fini", "we", "us") handles personal data when you visit our website, create an account or place an order.

1. Who is responsible for your data

The data controller is Fini Golosinas España SL, CTRA DE MADRID Km 380, 30500 Molina de Segura, Spain. You can reach us at [email protected].

2. What data we collect

  • Account data: email address, password (stored encrypted), name and phone number.
  • Order data: delivery address, items ordered, amounts, chosen currency, delivery and payment method, order notes.
  • Communication data: messages you send through our contact form or by email.
  • Technical data: IP address, browser type, device information and pages visited, collected through essential cookies and server logs.

3. Why we use your data (legal bases)

  • To perform our contract with you — processing, delivering and supporting your orders.
  • To comply with legal obligations — accounting, tax and consumer-protection record keeping.
  • Legitimate interests — keeping the site secure, preventing fraud and improving our service.
  • Consent — optional cookies. You can withdraw consent at any time.

4. Who we share data with

We never sell your personal data. We share it only with service providers who help us run the shop, under data-processing agreements:

  • Hosting and database providers that store our website and order records.
  • Delivery partners, who receive your name, address and phone number to deliver your parcel.
  • Payment providers, when online card payment is used.
  • Authorities, where required by law.

5. International transfers

Some providers may process data outside your country. Where this happens we rely on adequacy decisions or Standard Contractual Clauses to protect your data.

6. How long we keep data

Order and invoice records are kept for as long as tax law requires (typically 6–10 years). Account data is kept until you delete your account. Contact messages are deleted after 24 months.

7. Your rights

You have the right to access, correct, delete, restrict or object to the processing of your data, and to receive it in a portable format. You may also lodge a complaint with your local data-protection authority.

To exercise your rights, email [email protected]. We reply within 30 days.

8. Cookies

We use cookies and similar technologies as described in our Cookie Policy.

9. Security

Data is transmitted over encrypted connections (HTTPS), passwords are hashed, and access to customer records is restricted so each customer can only see their own orders.

10. Children

Our shop is not directed at children under 16, and we do not knowingly collect their data.

11. Changes to this policy

We may update this policy. The date at the top shows when it last changed; significant changes will be announced on the website.

Questions about this policy?

Fini Golosinas España SL · CTRA DE MADRID Km 380, 30500 Molina de Segura, Spain
[email protected] · +34 968 64 09 22
Registro Mercantil B73822926 · fini-golosinas.com

Frequently Asked Questions

Everything you need to know about ordering from Fini

Standard delivery takes 3–5 business days, and Express delivery takes 1–2 business days. Orders placed before 14:00 are usually dispatched the same day.

Standard shipping is a flat fee, and Express shipping costs a little more. Standard shipping is free on orders over the free-shipping threshold shown in your cart.

You can pay by credit or debit card at checkout, or choose Cash on Delivery and pay the courier when your order arrives.

Yes. We only stock original products from established confectionery brands such as Lindt, HARIBO, OREO, Ferrero and Kinder, sourced through official distribution channels.

Keep sweets in a cool, dry place away from direct sunlight, ideally at 14–18 °C. In warm weather we pack chocolate orders with insulation so they arrive in perfect condition.

Unopened products in their original packaging can be returned within 14 days of delivery. If something arrives damaged or incorrect, contact us and we will replace it or refund you. See our Refund Policy for details.

Yes — our Gift Boxes category features ready-made sets, and you can add a gift note at checkout. It's a sweet way to surprise someone.

After your order is confirmed you'll receive an order reference. Sign in to your account to see the status of all your orders at any time.