Legal

Acceptable Use Policy

Last updated: October 7, 2026

To keep Fini safe and pleasant for everyone, please follow these simple rules when using our website.

1. You must not

  • Use the site for anything unlawful, fraudulent or harmful.
  • Place fake orders, use someone else's identity or payment details, or repeatedly refuse Cash on Delivery parcels.
  • Attempt to access other customers' accounts or data, or bypass security measures.
  • Scrape, copy or harvest content or prices with automated tools without our written permission.
  • Upload or send viruses, spam or abusive messages through our contact form.
  • Buy products for commercial resale in quantities beyond normal household use.

2. Age

You must be at least 16 to create an account and place orders.

3. Enforcement

We may cancel orders, suspend or close accounts, and report unlawful activity to authorities if this policy is breached.

4. Reporting abuse

If you notice misuse of the website, please tell us at [email protected].

Questions about this policy?

Fini Golosinas España SL · CTRA DE MADRID Km 380, 30500 Molina de Segura, Spain
[email protected] · +34 968 64 09 22
Registro Mercantil B73822926 · fini-golosinas.com

Frequently Asked Questions

Everything you need to know about ordering from Fini

Standard delivery takes 3–5 business days, and Express delivery takes 1–2 business days. Orders placed before 14:00 are usually dispatched the same day.

Standard shipping is a flat fee, and Express shipping costs a little more. Standard shipping is free on orders over the free-shipping threshold shown in your cart.

You can pay by credit or debit card at checkout, or choose Cash on Delivery and pay the courier when your order arrives.

Yes. We only stock original products from established confectionery brands such as Lindt, HARIBO, OREO, Ferrero and Kinder, sourced through official distribution channels.

Keep sweets in a cool, dry place away from direct sunlight, ideally at 14–18 °C. In warm weather we pack chocolate orders with insulation so they arrive in perfect condition.

Unopened products in their original packaging can be returned within 14 days of delivery. If something arrives damaged or incorrect, contact us and we will replace it or refund you. See our Refund Policy for details.

Yes — our Gift Boxes category features ready-made sets, and you can add a gift note at checkout. It's a sweet way to surprise someone.

After your order is confirmed you'll receive an order reference. Sign in to your account to see the status of all your orders at any time.